LAW NO. 4077 ON THE PROTECTION OF THE CONSUMER, AS AMENDED BY LAW NO. 4822

PART ONE

PURPOSE, SCOPE, DEFINITIONS Purpose

Article 1 - The purpose of this Law is, in the public interest, to regulate matters relating to taking measures that protect the health, safety and economic interests of the consumer, inform and educate the consumer, compensate for consumer losses, protect the consumer from environmental hazards, encourage consumers' own protective initiatives, and promote voluntary organisation in the formation of related policies.

Scope

Article 2 - This Law covers all consumer transactions in the goods and services markets, for the purposes set out in Article 1, in which the consumer is one of the parties.

Definitions

Article 3 - For the purposes of this Law;

a) Ministry: the Ministry of Industry and Trade,

b) Minister: the Minister of Industry and Trade,

c) Goods: movable property that is the subject of a purchase, residential and holiday-purpose immovable property, and intangible goods such as software, sound, image and the like prepared for use in electronic media,

d) Service: any activity carried out for a fee or benefit, other than the supply of goods,

e) Consumer: a natural or legal person who acquires, uses or benefits from a good or service for purposes that are not commercial or professional,

f) Seller: a natural or legal person, including public legal entities, who supplies goods to the consumer within the scope of a commercial or professional activity,

g) Provider: a natural or legal person, including public legal entities, who supplies a service to the consumer within the scope of a commercial or professional activity,

h) Consumer transaction: any legal transaction carried out between the consumer and the seller-provider in the goods or services markets,

i) Manufacturer-Producer: those, including public legal entities, who produce goods or services offered to the consumer, or the raw materials or intermediate goods of such goods or services, or who offer them for sale bearing their own distinctive mark, trademark or trade name,

j) Importer: a natural or legal person, including public legal entities, who brings in from abroad and offers for sale goods or services offered to the consumer, or the raw materials or intermediate goods of such goods or services,

k) Lender: banks, special finance institutions and financing companies authorised under their governing legislation to extend cash credit to consumers,

l) Advertiser: the natural or legal person who has advertisements prepared featuring their firm or the mark of the goods/services, for the purpose of promoting the goods/service they produce or market, increasing sales, or creating and strengthening its image, and who publishes, distributes or otherwise displays such advertisements,

m) Advertising agent: the natural or legal person, a specialist in commercial communication, who prepares commercial advertisements and announcements in line with the advertiser's needs and mediates their publication on the advertiser's behalf,

n) Media organisation: the natural or legal person who owns, operates or leases the communication channels or any means by which a commercial advertisement or announcement is delivered to the target audience,

o) Technical regulation: any mandatory regulation, including standards published in the Official Gazette by the relevant Ministry and made compulsory, that sets out one or more of the characteristics, processing and production methods, related terminology, symbols, packaging, marking, labelling and conformity assessment procedures of a product or service, including related administrative provisions,

p) Consumer organisations: associations, foundations or their umbrella bodies established for the purpose of protecting the consumer. shall mean the above.

PART TWO

PROTECTION AND INFORMING OF THE CONSUMER

Defective Goods

Article 4 - Goods that do not conform to the qualities, or the quantity affecting such qualities, stated on the packaging, label, instructions for use, or in advertisements and announcements, or declared by the seller, or set out in the relevant standard or technical regulation, or that contain material, legal or economic deficiencies which reduce or eliminate their value in terms of their intended use or purpose, or the benefits the consumer expects from them, are deemed defective goods.

The consumer is obliged to notify the seller of the defect within thirty days of the delivery date of the goods. In this case, the consumer has the right to rescind the contract, including a refund of the price paid, to have the goods replaced with defect-free equivalents, to request a price reduction proportionate to the defect, or to request free repair. The seller is obliged to fulfil the consumer's chosen request. In addition to one of these optional rights, the consumer also has the right to claim compensation from the manufacturer-producer in cases where the defective goods have caused death and/or injury and/or have caused damage to other goods in use.

The manufacturer-producer, seller, dealer, agent, importer and, pursuant to the fifth paragraph of Article 10, the lender, are jointly and severally liable for the defective goods and for the consumer's optional rights set out in this article. Where more than one party is liable for the damage caused by the defective goods, they shall be jointly and severally liable. Not knowing that the goods sold were defective does not remove this liability.

Unless those held liable for the defect under this article have undertaken liability for a longer period, liability for defective goods is subject to a two-year limitation period from the date the goods were delivered to the consumer, even if the defect appears later. This period is five years for residential and holiday-purpose immovable property. Claims arising from any damage caused by defective goods are subject to a three-year limitation period. Such claims lapse ten years after the date the goods causing the damage were placed on the market. However, if the defect in the goods sold was concealed from the consumer through the seller's gross negligence or fraud, the limitation period does not apply.

Except for provisions relating to liability for damage caused by defective goods, the above provisions do not apply to goods purchased with knowledge that they were defective.

Defective goods offered for sale must bear a label on the item itself or its packaging, placed by the manufacturer or seller, stating "defective" in a manner easily readable by the consumer. This labelling requirement does not apply to premises where only defective goods are sold, or where a section such as a floor or department is permanently allocated to the sale of defective goods in a manner known to the consumer. The fact that the goods are defective must be shown on the invoice, receipt or sales document given to the consumer.

Unsafe goods may not be placed on the market even with a "defective" label. The provisions of Law No. 4703 on the Preparation and Implementation of Technical Legislation on Products apply to such products.

These provisions also apply to any consumer transaction relating to the sale of goods.

Defective Service

Article 4/A - Services that do not conform to the qualities, or the quantity affecting such qualities, declared by the provider in advertisements and announcements, or set out in the relevant standard or technical rule, or that contain material, legal or economic deficiencies which reduce or eliminate their value in terms of their intended purpose, or the benefits the consumer expects from them, are deemed defective services.

The consumer is obliged to notify the provider of this defect within thirty days of the date the service was performed. In this case, the consumer has the right to rescind the contract, have the service performed again, or request a price reduction proportionate to the defect. If terminating the contract is not deemed justified given the circumstances, the consumer shall be limited to a price reduction. In addition to one of these optional rights, the consumer may also claim compensation under the conditions set out in Article 4. The provider is obliged to fulfil the consumer's chosen request.

The provider, dealer, agent and, pursuant to the fifth paragraph of Article 10, the lender, are jointly and severally liable for the defective service, for any damage caused by the defective service, and for the consumer's optional rights set out in this article. Not knowing that the service provided was defective does not remove this liability.

Unless a longer warranty period has been given, claims arising from a defective service are subject to a two-year limitation period from the performance of the service, even if the defect appears later. Claims arising from any damage caused by the defective service are subject to a three-year limitation period. However, if the defect in the service provided was concealed from the consumer through the provider's gross negligence or fraud, the limitation period does not apply.

Except for provisions relating to liability for damage caused by a defective service, the above provisions do not apply to services acquired with knowledge that they were defective.

These provisions also apply to any consumer transaction relating to the provision of services.

Refusal to Sell

Article 5 - Where goods not marked "sample" or "not for sale" are displayed in the shop window, on a shelf, or in any other clearly visible location of a commercial establishment, the seller may not refuse to sell such goods.

Provision of a service may likewise not be refused without a justified reason.

Unless there is a contrary custom or commercial practice, the seller may not make the sale of a good or service conditional on requirements such as a quantity, number or size determined by the seller itself, or on the purchase of another good or service.

This provision also applies to other contracts for the sale of goods and the provision of services.

Unfair Terms in Contracts

Article 6 - A contract term that the seller or provider includes unilaterally in the contract without negotiating it with the consumer, and which causes an imbalance to the detriment of the consumer, contrary to the requirement of good faith, in the parties' rights and obligations arising from the contract, is an unfair term.

Unfair terms contained in any contract created by the consumer with one of the parties shall not be binding on the consumer.

If a contract term has been drawn up in advance and, in particular because it forms part of a standard contract, the consumer has been unable to influence its content, that contract term shall be deemed not to have been negotiated with the consumer.

Where an overall assessment of the contract leads to the conclusion that it is a standard contract, the fact that certain elements of a term in that contract, or an individual provision, have been negotiated shall not prevent this article from applying to the remainder of the contract.

Where a seller or supplier claims that a standard term has been individually negotiated, the burden of proof shall lie with that seller or supplier.

Consumer contracts required to be drawn up in writing under Articles 6/A, 6/B, 6/C, 7, 9, 9/A, 10, 10/A and 11/A shall be prepared in at least twelve-point bold black type, and if one or more of the required terms is missing from the contract, such omission shall not affect the validity of the contract. This omission shall be remedied immediately by the seller or supplier.

The Ministry shall determine the procedures and principles for identifying unfair terms in standard contracts and for ensuring their removal from the contract text.

Instalment Sale

Article 6/A - An instalment sale is a type of sale in which the purchase price is paid in at least two instalments and the goods or service are delivered or performed at the time the contract is concluded.

An instalment sale contract must be made in writing. The minimum conditions required to be included in the contract are set out below:

a) The name, title, full address and, if any, contact details of the consumer and of the seller or supplier,

b) The cash sale price of the goods or service in Turkish Lira, including taxes,

c) The total sale price to be paid in Turkish Lira, including interest, according to the term,

d) The amount of interest, the annual rate on which the interest is calculated, and the default interest rate, which must not exceed the contractual interest rate by more than thirty percent,

e) The amount of the down payment,

f) The payment plan,

g) The legal consequences of the debtor defaulting.

The seller or supplier is obliged to ensure that this information is included in the contract and to provide the consumer with a copy of the contract concluded between the parties. If a negotiable instrument is to be issued separately from the contract, it shall be issued separately for each instalment payment and shall be made out only to a named payee. Otherwise, the bill of exchange shall be invalid.

In instalment sales, the consumer has the right to pay the total amount owed in advance. The consumer may also make one or more instalment payments, provided each is not less than the amount of one instalment. In both cases, the seller is obliged to grant the necessary interest reduction based on the amount paid.

If the seller or supplier has reserved the right to demand performance of the entire remaining debt in the event that one or more instalments are not paid, this right may only be exercised if the seller or supplier has performed all of its obligations, the consumer has defaulted on at least two consecutive instalments, and the total amount of unpaid instalments amounts to at least one tenth of the sale price. However, before the seller or supplier may exercise this right, it must give the consumer at least one week's notice of acceleration.

The terms of the contract may not under any circumstances be altered to the detriment of the consumer.

Timeshare

Article 6/B - Timeshare contracts are a written contract or group of contracts, concluded for a period of at least three years, under which the right to use one or more immovable properties, or an undertaking to transfer such a right, is granted for a specified or determinable period during the year of not less than one week, and a copy of which must be given to the consumer.

The Ministry shall determine the procedures and principles relating to timeshare contracts.

Package Tour

Article 6/C - Package tour contracts are pre-arranged written contracts under which at least two of the following are sold, or offered for sale, together at an all-inclusive price: transport, accommodation, and other tourist services not ancillary to these, where the service covers a period of more than twenty-four hours or includes overnight accommodation, and a copy of which must be given to the consumer.

The Ministry shall determine the procedures and principles relating to package tour contracts.

Promotional Sale

Article 7 - A promotional sale is a sale carried out by admitting participants to a promotion announced to consumers through newspaper, radio, television advertisements or similar means, with the goods or service being delivered or performed at a later date.

Promotional sales require the Ministry's authorisation. The Ministry shall determine which types of sales are subject to authorisation, as well as the down payment, instalment amount, delivery period, manufacturer's warranty, security deposit and other procedures and principles to be observed in promotional sales.

If the goods or service advertised and promised are not delivered or performed at all, or not delivered or performed properly, the seller, supplier, dealer, agent, manufacturer-producer, importer and, pursuant to Article 10 paragraph 5, the credit provider shall be jointly and severally liable.

If the consumer decides to withdraw from the promotion, the organiser of the promotion is obliged to repay the consumer the full amount paid up to that point, no later than the delivery date of the goods or service to the consumer.

In addition to the information specified in Article 6/A paragraph 2, the organiser of the promotion must give the consumer a copy of the written contract drawn up for promotional sales, containing information on the "promotion end date" and the "date and manner of delivery or performance of the goods or service."

Unless otherwise agreed in the contract, the down payment amount may not exceed forty percent of the sale price of the goods or service.

In promotional sales, the period for delivery of the goods or performance of the service may not exceed twelve months. For residential and holiday immovable property, this period is thirty months.

If the consumer fulfils all of its payment obligations, the delivery of the goods or performance of the service must take place no later than one month after payment is completed.

The provisions of Article 6/A also apply to promotional instalment sales. Doorstep Sale Article 8 - A doorstep sale is a sale made outside of sales premises such as a place of business, trade fair or market.

The Ministry shall determine the qualifications required of those making doorstep sales, which doorstep sales are and are not subject to this Law, and the procedures and principles applicable to doorstep sales.

In such sales, the consumer is free, within seven days of the date of delivery, to accept the goods or to reject them without giving any reason and without incurring any obligation. For the sale of services, this period begins from the date the contract is signed. Before this period expires, the seller or supplier may not request any payment under any name, or require the consumer to provide any document creating a debt, in respect of the goods or service that are the subject of the doorstep sale. The seller is obliged to take back the goods within twenty days from the moment the withdrawal notice reaches it.

The consumer is not liable for changes or deterioration resulting from the ordinary use of the goods. The provisions of Article 6/A also apply to doorstep sales made by instalment, and the provisions of Article 7 also apply to promotional doorstep sales. Obligations of the Seller and Supplier in Doorstep Sales Article 9 - In addition to the other elements required to be included in the contract, doorstep sale contracts must contain explanatory information on the nature and quantity of the goods or service, the full address to which the withdrawal notice is to be sent, and the following statement, written in at least sixteen-point bold black type:

We undertake that the consumer has the right to withdraw from the contract, without assuming any legal or criminal liability and without giving any reason, by rejecting the goods or service within seven days from the date of delivery or from the date the contract was signed, and that we will take back the goods from the date the withdrawal notice reaches the seller/supplier.

The consumer shall sign the contract, which also sets out the consumer's rights, and write the date in their own handwriting. The seller or supplier is obliged to ensure that this information is included in the contract and to provide the consumer with a copy of the contract concluded between the parties.

The burden of proving that a contract drawn up in accordance with this article exists and that the goods have been delivered to the consumer lies with the seller or supplier. Otherwise, the consumer is not bound by the seven-day period for exercising the right of withdrawal. Distance Contracts Article 9/A - Distance contracts are contracts concluded using written, visual, telephone and electronic media or other means of communication, without the seller and the consumer being physically present together, and under which delivery or performance of the goods or service to the consumer is agreed to take place immediately or at a later date.

Before a distance sales agreement is concluded, the consumer must be given information, the details of which shall be set out in a communiqué to be issued by the Ministry. The contract may not be concluded unless the consumer confirms in writing that they have received this information. For contracts concluded electronically, this confirmation must also be made electronically.

The seller and supplier shall perform their obligation within thirty days from the moment the consumer's order reaches them. This period may be extended by up to a further ten days, provided the consumer is notified of this in writing in advance.

The seller or supplier is obliged to prove that intangible goods delivered to the consumer electronically, or services provided electronically, were delivered free of defects.

The provisions applicable to doorstep sales also apply to distance contracts, except for the provisions stating that, during the withdrawal period, the consumer may not be asked to make any payment under any name or to provide any document creating a debt in respect of the goods or service that are the subject of the contract.

The seller or supplier is obliged, within ten days from the date the withdrawal notice reaches it, to return the amount received, any negotiable instruments, and any document creating a debt for the consumer arising from this legal transaction, and to take back the goods within twenty days.

Consumer Credit Article 10 - Consumer credit is credit received by consumers in cash from a credit provider for the purpose of acquiring goods or a service. A consumer credit agreement must be made in writing, and a copy of this agreement must be given to the consumer. The credit terms set out in the contract concluded between the parties may not be altered to the detriment of the consumer during the term of the contract.

The agreement shall include: a) The amount of the consumer credit, b) The total debt amount, including interest and other elements, c) The annual rate on which the interest is calculated, d) A payment plan specifying payment dates, principal, interest, fund and other costs separately, e) The securities to be required, f) The default interest rate, which may not exceed the contractual interest rate by more than thirty percent, g) The legal consequences of the debtor's default, h) The conditions relating to early closure of the credit before maturity, ı) Where the credit is extended in a foreign currency, the conditions specifying which date's exchange rate will be taken into account when calculating the repayment instalments and the total credit amount.

Where the lender has reserved the right to demand performance of the entire remaining debt in the event one or more instalments are not paid, this right may only be exercised if the lender has fulfilled all of its own obligations and the consumer has defaulted on payment of at least two consecutive instalments. However, before exercising this right, the lender must give a default warning allowing at least one week. Where personal security has been provided as collateral for the consumer credit, the lender may not demand performance of the debt from the guarantor without first applying to the principal debtor.

The consumer may pay the total amount owed to the lender in advance, and may also make payment of one or more instalments not yet due. In both cases, the lender is obliged to make the necessary interest and commission reduction according to the amount paid. The Ministry determines the procedures and principles for the rate at which the necessary interest and commission reduction is to be made according to the amount paid.

Where the lender extends the consumer credit on condition that a specific branded good or service be purchased, or that a sales agreement be entered into with a specific seller or supplier, and the goods or service sold are not delivered or performed at all, or not delivered or performed on time, the lender shall be jointly and severally liable to the consumer together with the seller or supplier.

It is prohibited for the lender to tie payments to a negotiable instrument or to secure the credit by accepting a negotiable instrument. If, despite this prohibition, a negotiable instrument is taken from the consumer, the consumer is entitled to demand its return from the lender. In addition, the lender is obliged to compensate the consumer for any loss suffered as a result of the negotiable instrument being endorsed. Credit Cards Article 10/A- Credit extended as cash following the purchase of goods or services by credit card, or used via cash withdrawal by credit card, is also subject to the provisions of Article 10. However, subparagraphs (a), (b), (h) and (ı) of the second paragraph and the provision of the fourth paragraph of Article 10 do not apply to such credit.

Periodic account statements sent to the consumer by the lender constitute the payment plan referred to in subparagraph (d) of the second paragraph of Article 10. If the minimum payment amount stated in the periodic account statement is not paid by its due date, the consumer may not be subjected to any obligation under any name other than the default interest referred to in subparagraph (f) of Article 10.

The lender must notify the consumer of an interest rate increase thirty days in advance. An interest rate increase made by the lender may not be applied retroactively. If the consumer pays off the entire debt and terminates use of the credit within sixty days at the latest from the date of notification, they shall not be affected by the interest increase.

Where goods or services are purchased by credit card, the seller or supplier may not request an additional payment from the consumer under the name of commission or any similar name.

Periodicals

Article 11- Where publishers of periodicals undertake, by whatever purpose or method, including tickets, coupons, participation numbers, games, draws or similar means, to provide a second product and/or service in addition to the periodical, no good or service may be promised or distributed other than cultural products that are not contrary to periodical publishing purposes, such as books, magazines, encyclopaedias, posters, flags, audio or video magnetic tapes, or optical discs. Where a campaign is organised for this purpose, the campaign period may not exceed sixty days. The consumer may not be required to bear part of the price of the goods or service that are the subject of the campaign.

The periodical publisher is required to announce, in its advertisements and notices relating to the campaign, its schedule for the delivery and performance of the goods or service that are the subject of the campaign throughout Turkey, and to complete delivery and performance of the goods or service that are the subject of the campaign within thirty days of the end of the campaign.

During the campaign, the sale price of the periodical may not be increased due to a cost increase caused by the goods or service promised as the second product. The promise and distribution of the goods or service that are the subject of the campaign may not be divided, nor may inseparable or complementary parts of such goods or service be made the subject of a separate campaign. For the purposes of this Law, the transactions relating to each good or service promised as a second product shall be treated as an independent campaign.

Campaigns that are not organised by periodical publishers but are directly or indirectly linked to a periodical are also subject to these provisions.

Subscription Agreements

Article 11/A- Consumers who are party to any type of subscription agreement may unilaterally terminate their subscription, provided that they notify the seller of their request in writing.

The seller is obliged to give effect to the consumer's request to terminate the subscription within seven days at the latest from the date the written notice reaches them.

A request to terminate a periodical subscription takes effect fifteen days after the date the written notice reaches the seller for daily publications, one month for weekly publications, and three months for monthly publications. For publications with longer intervals, it takes effect following the first issue after the notice.

The seller is obliged to refund the remaining portion of the subscription fee, without any deduction, within fifteen days.

Price Label

Article 12- It is mandatory that goods offered for retail sale, or their packaging or containers, bear an easily visible and legible label indicating the price including all taxes relating to that good, its place of production, and its distinguishing features; where a label cannot be affixed, lists containing the same information must be displayed in a visible manner in appropriate locations.

Lists showing the tariffs and prices of services must also be prepared and displayed in accordance with the first paragraph.

Where there is a discrepancy between the price stated on the label, price or tariff lists and the till price, the sale shall be made at whichever price is more favourable to the consumer.

It is prohibited to offer for sale, at a price above the set price, goods or services whose price has been determined by the Council of Ministers, public institutions and organisations, or professional bodies with the status of public institutions.

The Ministry shall regulate, by way of a regulation, the form, content, and procedures and principles of price labels and tariff lists. The Ministry and municipalities are each separately responsible for carrying out the implementation and monitoring of the provisions of this article.

Warranty Certificate

Article 13- Manufacturers or importers are required to prepare a Ministry-approved warranty certificate for the industrial goods they import or produce. The responsibility for completing the warranty certificate, including the date and number of the invoice relating to the goods, and delivering it to the consumer, lies with the seller, dealer or agent. The warranty period begins from the date of delivery of the goods and is a minimum of two years. However, due to their particular nature, the warranty conditions for some goods may be determined by the Ministry using a different unit of measure.

If goods covered by a warranty certificate malfunction within the warranty period, the seller is obliged to repair the goods without charging any fee whatsoever, whether for labour costs, the cost of replaced parts, or under any other name.

Where the consumer has exercised their right to repair, and it becomes apparent within the warranty period that the goods cannot be used continuously due to recurring malfunctions, or that the maximum time required for repair has been exceeded, or that repair is not possible, the consumer may exercise the other optional rights set out in Article 4. The seller may not refuse this request. If the consumer's request is not fulfilled, the seller, dealer, agent, manufacturer-producer and importer are jointly and severally liable.

Malfunctions arising from the consumer's use of the goods contrary to the matters set out in the user manual are outside the scope of the provisions of the second and third paragraphs.

The Ministry is responsible for determining and announcing, having obtained the opinion of the Turkish Standards Institute, which industrial goods must be sold with a warranty certificate and the maximum time required for repairing malfunctions in such goods.

Information and User Manual

Article 14- Industrial goods produced domestically or imported must be sold with a Turkish-language manual covering their introduction, use, maintenance and simple repair, and, where necessary, with a label including international symbols and marks.

The Ministry is responsible for determining and announcing, having obtained the opinion of the Turkish Standards Institute, which industrial goods must be sold with an information and user manual and a label, and the minimum elements that these must contain.

After-Sales Services

Article 15- Manufacturers or importers are required to provide maintenance and repair services for the industrial goods they sell, produce or import, for the useful life determined and announced by the Ministry for those goods, by maintaining sufficient technical personnel and a stock of spare parts. The amount of spare parts stock that manufacturers or importers are required to maintain is determined by the Ministry.

If an importer's commercial activity ceases for any reason, the new importer of those goods is required to provide maintenance and repair services for the remainder of the useful life.

The Ministry is responsible for determining and announcing, having obtained the opinion of the Turkish Standards Institute, for which goods the establishment of service stations is mandatory, and the procedures and principles governing the establishment and operation of service stations.

If an industrial good required to be sold with a warranty certificate malfunctions after the warranty period has expired, it must be repaired within the maximum repair period determined by the Ministry for that good.

Commercial Advertisements and Notices

Article 16- Commercial advertisements and notices must comply with the law and the principles determined by the Advertisement Board, with general morality, public order and personal rights, and must be honest and truthful.

Advertisements and notices that deceive or mislead the consumer, exploit their lack of experience or knowledge, endanger the consumer's life or property, encourage acts of violence or crime, harm public health, or exploit the sick, the elderly, children or persons with disabilities, as well as covert advertising, are prohibited.

Comparative advertisements may be made for competing goods and services that meet the same needs or are directed at the same purpose.

The advertiser is obliged to prove the factual claims made in a commercial advertisement or announcement.

Advertisers, advertising agencies and media organisations are obliged to comply with the provisions of this article.

Advertising Board

Article 17 - An Advertising Board shall be established with the duty of determining the principles to be observed in commercial advertisements and announcements, examining commercial advertisements and announcements within the framework of these principles, and, based on the results of such examinations, temporarily halting for up to three months and/or halting and/or ordering correction by the same method and/or imposing fines on advertisements and announcements contrary to the provisions of Article 16. The decisions of the Advertising Board shall be enforced by the Ministry.

In determining the principles to be observed in commercial advertisements and announcements, the Advertising Board shall take into account, in addition to the country's conditions, universally accepted definitions and rules in the field of advertising.

The Advertising Board, chaired by the relevant Director General appointed by the Minister, shall consist of:

a) One member to be appointed by the Ministry from among the relevant Deputy Directors General,

b) One member to be appointed by the Ministry of Justice from among the judges working in administrative posts at that Ministry,

c) One member with expertise in advertising, to be appointed by the Turkish Radio and Television Corporation,

d) One member to be selected by the Higher Education Council from among university academic staff with expertise in the field of advertising,

e) One physician member to be appointed by the Central Council of the Turkish Medical Association,

f) One lawyer member to be appointed by the Union of Turkish Bar Associations,

g) Four members from various sectors to be appointed by the Union of Chambers and Commodity Exchanges of Turkey,

h) One member to be selected jointly by all journalists' associations in Turkey,

i) One member to be selected by advertisers' associations or, where applicable, their umbrella organisations,

j) One member to be selected by the Consumer Council from among the representatives of consumer organisations participating in the Council, or appointed by their umbrella organisations,

k) One member to be appointed by the Union of Turkish Agricultural Chambers,

l) One member to be appointed by the Confederation of Turkish Tradesmen and Craftsmen,

m) One member from the Turkish Standards Institute,

n) One member from the Presidency of Religious Affairs,

o) One member from the Union of Chambers of Turkish Engineers and Architects,

p) One member from the confederations of workers' trade unions,

r) One member from the confederations of civil servants' trade unions,

s) One member to be appointed by the Union of Chambers of Certified Public Accountants and Sworn-in Certified Public Accountants of Turkey,

t) One member to be jointly selected by the Metropolitan Municipalities of Ankara, Istanbul and Izmir,

u) One member from the Turkish Pharmacists' Association,

v) One member from the Turkish Dental Association, making twenty-five members in total.

Board members shall serve a term of three years. Members whose terms have ended may be reappointed or re-elected. Should any membership become vacant for any reason, an appointment or election shall be made within one month, in accordance with the principles set out in the third paragraph, to fill the vacancy.

The Board shall meet at least once a month, or whenever required, upon the call of the Chairperson.

The Board shall convene with the presence of at least fourteen members, including the Chairperson, and shall decide by majority vote of those present.

Where deemed necessary, the Board may establish special expert commissions to serve on a permanent or temporary basis. Public personnel whom the Board deems appropriate to serve on these commissions shall be assigned by the relevant public institutions.

The attendance fee payable to Board members and special expert commission members who are public officials, and the attendance remuneration payable to Board members who are not public officials, shall be determined by the Ministry, subject to the favourable opinion of the Ministry of Finance.

The Board's secretarial services shall be provided by the Ministry. The decisions of the Advertising Board shall be announced by the Chairmanship of the Advertising Board for the purpose of informing, educating and protecting the economic interests of consumers.

The duties, establishment, working procedures and principles of the Advertising Board, and how its secretarial services are to be carried out, shall be determined by a regulation to be issued by the Ministry.

Dangerous Goods and Services

Article 18 - Where goods and services made available for consumer use may be harmful or dangerous to a person's physical or mental health or to the environment, explanatory information and warnings concerning this must be placed or written on the goods, or in the accompanying instructions for use, in a manner that is clearly visible and legible, so that the goods can be used safely.

The Ministry, together with the relevant ministries and other institutions, is responsible for determining and announcing which goods or services must carry explanatory information and warnings, and the form and placement of that information and those warnings.

Article 19 - Goods and services offered to consumers must comply with the mandatory technical regulations, including standards published in the Official Gazette by the relevant ministries and made compulsory for application.

The relevant ministries are responsible for carrying out or arranging inspections based on these principles. The procedures and principles regarding the inspection of goods and services shall be determined and announced separately by each relevant ministry.

Consumer Education

Article 20 - The necessary additions shall be made by the Ministry of National Education to the curricula of formal and non-formal education institutions with regard to consumer education.

The procedures and principles relating to the organisation of radio and television programmes for the purpose of educating and raising awareness among consumers shall be determined and announced by the Ministry, upon the recommendation of the Consumer Council.

PART THREE

CONSUMER ORGANISATIONS

Consumer Council

Article 21 - A "Consumer Council" shall be established under the coordination of the Ministry, with the aim of researching the necessary measures for protecting consumers' problems, needs and interests, and of conveying opinions on measures to be taken to resolve these problems in line with universal consumer rights, together with measures relating to the implementation of this Law, to the relevant authorities for priority consideration.

The Consumer Council, chaired by the Minister or a Ministry official appointed by the Minister, shall be composed of representatives of the Ministries of Justice, the Interior, Finance, National Education, Health, Transport, Agriculture and Rural Affairs, Industry and Trade, Tourism, and Environment, along with the Undersecretariat of the State Planning Organisation, the Undersecretariat of Treasury, the Undersecretariat of Foreign Trade, the Turkish Patent Institute, the State Institute of Statistics, the Turkish Standards Institute, the Competition Authority, the Radio and Television Supreme Council, the Energy Market Regulatory Authority, the Telecommunications Authority, the Turkish Accreditation Agency, the National Productivity Centre, the Presidency of Religious Affairs, the metropolitan municipalities, the Union of Turkish Municipalities (representing provincial municipalities), the confederations of workers' trade unions, the confederations of civil servants' trade unions, the Turkish Confederation of Employer Associations, the Turkish National Union of Cooperatives, the Higher Education Council, the Union of Turkish Bar Associations, the Union of Chambers of Certified Public Accountants and Sworn-in Certified Public Accountants of Turkey, the Union of Chambers of Turkish Engineers and Architects, the Turkish Pharmacists' Association, the Turkish Medical Association, the Turkish Dental Association, the Turkish Veterinary Medical Association, the Confederation of Turkish Tradesmen and Craftsmen, the Union of Chambers and Commodity Exchanges of Turkey, the Banks Association of Turkey, the Association of Turkish Travel Agencies, the Turkish Hoteliers Association, the Union of Turkish Agricultural Chambers, the Central Union of Consumer Cooperatives, the Ahilik Research and Culture Foundation, and representatives of consumer organisations.

The number and qualifications of representatives of the institutions and organisations forming the Consumer Council, as well as the minimum number of members that consumer organisations must have in order to participate in the Consumer Council and the number of representatives such organisations may send to the Council, shall be determined by the Ministry. However, representatives from public institutions and organisations may not, under any circumstances, exceed fifty percent of the total number of Consumer Council members. The Consumer Council shall meet at least once a year.

The working procedures, principles and other matters relating to the Consumer Council shall be regulated by a regulation to be issued by the Ministry.

Consumer Problems Arbitration Committee

Article 22 - The Ministry is responsible for establishing at least one consumer problems arbitration committee in each provincial and district centre, for the purpose of resolving disputes arising from the implementation of this Law.

The consumer problems arbitration committee, chaired by the Provincial Director of Industry and Trade or an official appointed by that Director, shall consist of five members including the chairperson: one member appointed by the mayor from among municipal staff who are experts in the relevant matter, one member appointed by the bar association from among its members, one member appointed by the chamber of commerce and industry and the chambers of tradesmen and craftsmen, and one member selected by consumer organisations. The member appointed by the chamber of commerce and industry, or, where separately established, by the chamber of commerce and the chambers of tradesmen and craftsmen, shall be appointed by the relevant chamber depending on whether the party on the seller's side of the dispute is a merchant or a tradesman/craftsman.

In provinces and districts where the Ministry has no local branch, the consumer problems arbitration committee shall be chaired by the most senior local administrative authority or an official appointed by that authority. In places without a consumer organisation, consumers shall be represented by consumer cooperatives. Where a consumer problems arbitration committee cannot be fully constituted, any missing memberships shall be filled ex officio by the municipal council.

At least one rapporteur shall be appointed to the consumer problems arbitration committees to prepare the files on which the committee's proceedings and decisions will be based, and to submit the report on the dispute.

Application to the consumer problems arbitration committees is mandatory for disputes valued at less than five hundred million lira. In such disputes, the decisions rendered by the committee shall be binding on the parties. These decisions shall be enforced in accordance with the provisions of the Enforcement and Bankruptcy Law relating to the enforcement of judgments. The parties may object to these decisions before the consumer court within fifteen days. An objection shall not suspend enforcement of the consumer problems arbitration committee's decision. However, upon request, the judge may, by way of an interim injunction, suspend enforcement of the committee's decision. The decision rendered by the consumer court upon objection to a decision of the consumer problems arbitration committee shall be final.

In disputes valued at five hundred million lira or more, decisions rendered by the consumer problems arbitration committees may be put forward as evidence before the consumer courts. The monetary limits determining whether a decision is binding or merely evidentiary shall increase each year, at the end of October, by the annual average rate of price increase recorded in the Wholesale Price Index of the State Institute of Statistics. This shall be announced by the Ministry in the Official Gazette in December of each year.

All disputes other than those subject to criminal sanctions under Article 25 fall within the duties and powers of the consumer problems arbitration committees.

The principles and procedures relating to the payment of attendance fees or attendance remuneration to the Chairperson, members and rapporteurs of the Consumer Problems Arbitration Committees shall be determined by the Ministry, subject to the favourable opinion of the Ministry of Finance, provided that the monthly amount payable does not exceed the amount obtained by multiplying the indicator figure of 2000 by the civil servant salary coefficient.

The establishment, working procedures and principles of the consumer problems arbitration committees, and other related matters, shall be regulated by a regulation to be issued by the Ministry.

PART FOUR

PROVISIONS ON LEGAL PROCEEDINGS AND PENALTIES

Consumer Courts

Article 23 - All disputes arising from the implementation of this Law shall be heard by the consumer courts. The judicial jurisdiction of the consumer courts shall be determined by the High Council of Judges and Prosecutors.

Lawsuits filed by consumers, consumer organisations, and the Ministry before consumer courts are exempt from all fees and duties. In lawsuits filed by consumer organisations, expert-witness fees are covered by the Ministry from the special allocation recorded under Article 29. If the case is decided against the defendant, the expert-witness fee is collected from the defendant in accordance with the provisions of Law No. 6183 on the Collection Procedure of Public Receivables, and recorded as special budget revenue in accordance with the principles set out in Article 29. Cases heard before consumer courts are conducted in accordance with the provisions of Chapter Seven, Section Four of the Code of Civil Procedure.

Consumer lawsuits may also be filed in the court of the consumer's place of residence.

The Ministry and consumer organisations may file lawsuits before consumer courts, in cases that do not involve an individual consumer dispute but generally concern consumers, for the purpose of eliminating a situation that violates this Law.

Where necessary, consumer courts may order the violation to be halted as an interim measure. Interim measure decisions deemed appropriate by the Consumer Court are immediately announced in one of the nationally circulated newspapers via the Press Advertisement Agency, and, if applicable, also in a local newspaper published in the place where the case was filed, with the cost to be subsequently recovered from the party found at fault and recorded as special budget revenue in accordance with the principles set out in Article 29.

Consumer Court decisions aimed at eliminating a situation contrary to this Law are likewise announced immediately by the same method, with the cost to be recovered from the defendant.

Suspension of Production and Sale, and Recall of Goods

Article 24 – Where a series of goods offered for sale is defective, the Ministry, consumers, or consumer organisations may file a lawsuit for the suspension of production and sale of the defective series of goods and for its recall from those holding it for sale.

Where a court decision establishes that a series of goods offered for sale is defective, the sale of the goods is temporarily suspended. Within at most three months from the date of notification of the court decision, the producer-manufacturer and/or importer firm is warned to eliminate the defect in the goods. If it is impossible to eliminate the defect, the goods are collected or caused to be collected by the producer-manufacturer and/or importer. Collected goods are partially or wholly destroyed, or caused to be destroyed, depending on the risks they carry.

Where a series of goods offered for sale carries a defect that endangers consumer safety, the provisions of Law No. 4703 on the Preparation and Implementation of Technical Regulations for Products remain reserved.

Consumers who purchase defective goods retain their right to file a lawsuit for material and non-material damages suffered.

The provisions of this article do not apply where a series of defective goods subject to the sixth paragraph of Article 4 is offered for sale.

Goods That Appear Different From What They Actually Are

It is prohibited to produce, market, import, or export goods that, for any reason, appear different from what they actually are and, being thereby mistaken by consumers for food products, endanger consumer health and safety.

If the goods have already been placed on the market, the provisions of Law No. 4703 on the Preparation and Implementation of Technical Regulations for Products apply.

Consumers who purchase goods that appear different from what they actually are retain their right to file a lawsuit for material and non-material damages suffered.

Penalties Article 25 – Pursuant to the seventh paragraph of Article 6, an administrative fine of 50,000,000 lira is imposed for each contract found to be in violation of the procedures and principles determined by the Ministry.

An administrative fine of 100,000,000 lira is imposed on those who act contrary to the obligations set out in the seventh paragraph of Article 4, Article 5, the sixth paragraph of Article 6, Article 6/A, the procedures and principles determined by the Ministry pursuant to Articles 6/B and 6/C, the fifth paragraph of Article 7, Article 9, Article 9/A, Article 10, Article 10/A, the second and fourth paragraphs of Article 11/A, and Articles 12, 13, 14, 15, and 27.

An administrative fine of 250,000,000 lira is imposed on those who act contrary to the obligations set out in the fourth and sixth paragraphs of Article 7 and in Article 8.

An administrative fine of 500,000,000 lira is imposed for violations of the procedures and principles determined and announced by the Ministry pursuant to the second paragraph of Article 20. If the violation is committed by a radio or television broadcaster operating at national level, the fine is applied at ten times the amount.

An administrative fine of 1,000,000,000 lira is imposed on producer-manufacturers and importers who act contrary to Article 18, and one-fifth of this fine is imposed on sellers-suppliers.

An administrative fine of 2,000,000,000 lira is imposed on those who act contrary to the first paragraph of Article 19. An administrative fine of 5,000,000,000 lira is imposed on those who act contrary to Article 11. If the violation is committed through a periodical publication distributed at national level, the fine is applied at twenty times the amount. The Ministry additionally requests the periodical publication to halt the campaign and any related advertisements and announcements. If the violation continues despite this request, an administrative fine of 100,000,000,000 lira is imposed for each issue/day from the date the obligation to halt the advertisement and announcement arises. The Ministry applies to the Consumer Court requesting the halting of the campaign and any related advertisements and announcements.

Those who act contrary to Article 16 are subject to a temporary suspension of up to three months and/or suspension and/or correction and/or an administrative fine of 3,500,000,000 lira. The Advertising Board may impose these penalties jointly or separately, depending on the nature of the violation. If the violation of Article 16 is committed through written, verbal, visual, or other media broadcast at national level, the fine is applied at ten times the amount.

Those who act contrary to the seventh and eighth paragraphs of Article 7 are subject to an administrative fine proportional to the invoice amount of the goods or services subject to the campaign. This fine is not applied if the campaign organiser refunds the consumer when the consumer withdraws from the campaign.

Those who act contrary to the second paragraph of Article 7 are given one week to arrange campaigns in accordance with the provisions of Article 7. If the violation is found to continue at the end of this period, an administrative fine of 50,000,000,000 lira is imposed on those who continue to act contrary to this provision and on those who act contrary to the obligations set out in Articles 24 and 24/A.

The administrative fines specified in the preceding paragraphs are applied at double the amount if the act is repeated within one year. Administrative fines are increased at the beginning of each year in accordance with the provisions of Supplementary Article 2 of Turkish Criminal Code No. 765.

If an administrative fine is also prescribed by other laws for acts described in this Law, the heavier penalty is applied.

Authority, Objection, and Statute of Limitations for Penalties

Article 26 – The fines set out in the first, fourth, seventh, eighth, ninth, and tenth paragraphs of Article 25 are applied by the Ministry, while the fines set out in the other paragraphs are applied by the local administrative authority.

Every administrative fine regulated under this Law is administrative in nature. Such fines may be appealed before the competent administrative court within at most seven days from the date of notification. An appeal does not suspend enforcement of the fine imposed by the administration.

Administrative fines imposed under Article 25 are collected in accordance with the provisions of the Law on the Collection Procedure of Public Receivables.

The statute of limitations for imposing the administrative fines regulated under this Law is one year. The limitation period begins on the date the act contrary to the provisions of this Law was committed.

In the case of continuing or repeated violations, the period begins on the day the violation ends or was last repeated. Recourse to judicial review against the decision interrupts the collection statute of limitations.

Fines are notified by the authority imposing them to the professional organisation to which the relevant party belongs, within seven days.

PART FIVE

MISCELLANEOUS PROVISIONS

Supervision

Article 27 – In the implementation of this Law, Ministry inspectors and controllers, as well as personnel assigned by the Ministry and municipalities, are authorised to conduct supervision, examination, and investigation at factories, stores, shops, places of business, warehouses, storage facilities, and all other places where goods of any kind are kept and/or sold, or where services are provided.

All information and documents relating to matters falling within the scope of this Law must be accurately presented to the authorised and competent persons and organisations, and originals and certified copies thereof must be provided.

Laboratory Article 28 – Except for analyses of pharmaceuticals, preparations, cosmetics, and food products, the Ministry may make use of the laboratories of official and private organisations for the implementation of this Law.

Tests and examinations of samples taken during inspections carried out by the Ministry may be conducted at official or private organisation laboratories. Test and examination fees are covered from the special allocation set out in Article 29. If the test and examination results are found contrary to the relevant standard or technical regulation, all related costs are paid by the producer or importer. These costs are collected in accordance with the provisions of Law No. 6183 on the Collection Procedure of Public Receivables. Collected test and examination fees are recorded as special budget revenue in accordance with the principles set out in Article 29.

Allocation

Article 29 – The expenses relating to the establishment and operations of the Consumer Council, consumer arbitration committees, and the Advertising Board; financial assistance to be provided to consumer associations and their umbrella organisations; the Ministry's expenses aimed at consumer protection; other expenditures; and the procedures and principles, as well as the amounts of the supplementary payments to be made to personnel to be determined by the Ministry of Industry and Trade upon the favourable opinion of the Ministry of Finance, are covered as follows:

a) From the allocation to be included in the Ministry's budget,

b) From payments to be made at the rate of one per thousand of the capital of all newly established joint-stock and limited liability company partnerships and, in the event of a capital increase, of the increased portion.

The revenues specified in subparagraph (b) are collected in an account opened with the Central Bank of the Republic of Turkey or its correspondent, T.C. Ziraat Bankası. Sixty percent of the amounts collected in this account are transferred each month-end to the account of the Ministry of Industry and Trade Central Accounting Directorate, and forty percent to the account of the Competition Authority.

Amounts transferred to the Central Accounting Directorate account are recorded, on one hand, as special budget revenue and, on the other hand, by the Ministry of Finance, as a special allocation to existing or newly opened line items within the Ministry of Industry and Trade's budget.

A portion of the amounts recorded as a special allocation in the Ministry's budget is used to support projects covering activities carried out by consumer associations independent of commercial, political, and administrative organisations that have been operating for at least five years, and their umbrella organisations. No payment of any kind, whether described as attendance fees or salaries, may be made from this account to those serving on the management or supervisory boards of consumer associations and their umbrella organisations. The other criteria to be met by consumer associations and their umbrella organisations benefiting from this account are regulated by a directive to be jointly prepared by the Ministry of Industry and Trade and the Ministry of Finance.

The Minister of Finance is authorised to carry forward amounts recorded as a special allocation that remain unspent within the year to the following year's budget, recording them as special revenue and special allocation.

Other Provisions

Article 30 - In cases not provided for in this Law, the general provisions shall apply.

Regulations and Other Arrangements

Article 31 - The regulations envisaged in this Law shall be issued by the Ministry within one year of the Law's publication date, after obtaining the opinions of relevant public institutions, professional umbrella organisations and consumer bodies. The Ministry is authorised to take the necessary measures and issue the necessary regulations within the framework of the legislation regarding the implementation of this Law.

Repealed Provisions

Article 32 - Law No. 3489 on the Obligation of Sale Without Bargaining, Law No. 632 on the Sale of Imported or Domestically Manufactured Vehicles, Engines, Machinery, Tools and Equipment Together with Descriptive Information, and Law No. 3003 on the Control and Determination of the Cost and Sale Prices of Industrial Products are hereby repealed.

Provisional Article 1 - Credit card debts that, prior to the publication of this Law, remained unpaid due to the debtor's default and reached the enforcement proceedings stage, or were subject to enforcement proceedings, shall be paid in twelve equal instalments, applying default interest not exceeding fifty percent per annum on the principal amount as of the date of default.

Any and all enforcement proceedings initiated due to credit card debts shall be suspended upon payment of the first instalment in accordance with the above provision, and shall be extinguished in full, together with all their consequences, upon payment of the final instalment.

The provisions of this article shall apply if the consumer applies in writing to the creditor within thirty days of the publication date of the Law.

Entry into Force

Article 33 - Article 29 and Provisional Article 1 of this Law shall enter into force on the date of publication; the other articles shall enter into force three months after the publication date.

Execution

Article 34 - The provisions of this Law shall be executed by the Council of Ministers.

REGULATION AMENDING THE REGULATION ON THE PROCEDURES AND PRINCIPLES OF APPLICATION OF DISTANCE CONTRACTS

ARTICLE 1 - The following subparagraph (j) has been added to Article 4 of the Regulation on the Procedures and Principles of Application of Distance Contracts, published in the Official Gazette dated 13/6/2003 and numbered 25137:

"j) Durable medium: any instrument that enables the consumer to store information personally sent to them in a way that allows examination of that information for a reasonable period suited to its purpose, and that allows the stored information to be reproduced unchanged,"

ARTICLE 2 - The first sentence of the first paragraph of Article 5 of the same Regulation has been amended as follows, and the following paragraph has been added to the article. "Before the conclusion of the distance contract, the consumer shall be informed in a clear, comprehensible manner appropriate to the means of communication used, by being provided with an information form containing all of the following information." "Where oral means of communication are used, the seller or provider must also clearly inform the consumer of their identity and the commercial purpose of the conversation at the outset of every conversation."

ARTICLE 3 - Article 6 of the same Regulation has been amended as follows.

"ARTICLE 6 - The information form specified in Article 5 of this Regulation must be provided to the consumer before the contract is concluded. The contract may not be concluded unless the consumer confirms in writing that they have received this information. In contracts concluded electronically, the confirmation shall also be made electronically. The seller or provider must deliver the information form to the consumer, for goods, before the contract goods reach the consumer, and for services, at the latest before performance of the contract begins - in writing, or, for contracts concluded electronically, via another durable medium that is usable by or continuously accessible to the consumer."

ARTICLE 4 - The first paragraph of Article 7 of the same Regulation has been amended as follows: "The distance contract must be provided to the consumer in writing or via another durable medium that is usable by or continuously accessible to the consumer."

ARTICLE 5 - The fifth paragraph of Article 8 of the same Regulation has been amended as follows. "If the seller or provider fails to fulfil their obligations under Article 6 or Article 7, the seller or provider must remedy the deficiency within thirty days at the latest. In this case, the seven-day period shall begin from the date on which written notice that the deficiency has been remedied is delivered to the consumer. Otherwise, the consumer shall not be bound by the seven-day period for exercising the right of withdrawal."

ARTICLE 6 - The third paragraph of Article 9 of the same Regulation has been amended as follows. "Before delivery or performance of the goods or services that are the subject of the distance contract to the consumer, the seller or provider must provide the consumer with the information referred to in Article 5 and the contract referred to in Article 7, and must obtain the consumer's confirmation of the preliminary information as required under the obligations specified in Article 6. In the event of a dispute, the burden of proof lies with the seller or provider."

ARTICLE 7 - This Regulation shall enter into force on its publication date.

ARTICLE 8 - The provisions of this Regulation shall be executed by the Minister of Industry and Trade.

NEW PROCEDURE FOR PRODUCT RETURNS PURSUANT TO GENERAL COMMUNIQUÉ NO. 385 ON TAX PROCEDURE LAW

If you are not a taxpayer, when returning a product you have purchased, you must fully complete the relevant return section on the invoice issued by our company that is in your possession, sign it, and send it back to us together with the product. Otherwise, your return will not be completed.

General Return Conditions:

Returns must always be made together with the original box or packaging.

Products whose original box/packaging has been damaged (for example, products with a shipping label stuck to the original box and sealed with shipping tape are not accepted), or that have lost their resaleable condition and can no longer be purchased by another customer, are not accepted for return.

Together with the product you wish to return, you must send the original invoice (all copies in your possession) and a letter stating the reason for the return.

If the product(s) you wish to return are defective, the shipping cost is covered by our company. In this case, you must send the item via YURTİÇİ KARGO together with the notification form you completed on our website. In other cases, the shipping cost is your responsibility.

For products where compatibility issues may arise during selection, you must obtain technical support regarding compatibility before placing an order. Returns are not possible for this type of product once the original packaging has been opened (for example, memory cards, computer hardware and software products).

Return Conditions for Special Products:

For phone returns;

The protective film on the product's screen must not have been removed. There must be no scratches, damage, etc. on the screen or elsewhere on the phone.

All standard accessories must be sent undamaged and complete, in their original packaging.

For returns of other products;

Products that by their nature cannot be returned (products that, aside from cases where the product is found to be faulty or defective, may pose a health risk once opened - for example, during use

products that require direct contact with the body, in-ear or on-ear headphones, etc.), single-use products, copyable software and programmes, and products that perish quickly or have passed their expiry date, cannot be returned.

The following products may only be returned provided the product packaging is unopened and undamaged;

and the product itself is unused.

All types of software and programmes

DVDs, VCDs, CDs and cassettes

Laptop computers

Computer and stationery consumables (toner, cartridges, ribbons, etc.)

All types of cosmetic products

All types of underwear products

About Dead Pixels:

If an LCD monitor, TV or notebook product you have purchased from our website has a dead pixel, it will be assessed within the framework of international standards.

LCD panel manufacturing uses a technology based on pixel structure. Due to the nature of this technology, "bright dots" or dark/black dots may occur on the LCD panel during production. Monitor manufacturers consider these dots, when they remain below a certain number and the distance between them remains below a certain value, and unless otherwise stated, to be a "normal product" (i.e. not defective). Return process; The received product is first examined by the "Returns" department, and if necessary, sent to the product's authorised service centre or the supplier company for testing. If it meets the above conditions, the return process is initiated.

When a return is approved, a payment voucher for the value of the product is sent to the e-mail address on file in our system. Once you receive this e-mail, you can activate it by selecting one of the two options - store credit or a refund - for the voucher sent to you, in the "My Payment Vouchers" section of the "My Account" page on our website. If you request a refund, the system automatically reflects the refund amount, on the day your voucher is redeemed, to your credit card if your order was paid by credit card, or to the bank account details you provide if it was paid by bank transfer.