You can return the product you purchased from Quincey, together with your invoice, within 7 business days from the delivery date. Products that have been damaged due to use or improper cleaning cannot be accepted for return. Returns without an invoice are not accepted. Returns must always be made together with the product's original packaging. Please contact us before shipping the product you wish to return. Return shipping costs are borne by the buyer; cash-on-delivery returns are not accepted.